At Medycart.com.au, we strive to provide our customers with high-quality products and services. We understand that sometimes you may need to return a product due to various reasons, such as a damaged product, incorrect product delivered, or change of mind. In this policy, we have outlined our refund and return guidelines to ensure a smooth and hassle-free return process.
If you receive a damaged or faulty product or the product does not match your order, we will provide you with a refund. Please note that we require photographic evidence of the product’s condition upon delivery to process a refund.
We will also issue a refund if the product has not been delivered to you within the estimated delivery time. Please note that delivery times may vary depending on your location and other factors beyond our control.
If you have changed your mind and wish to return the product, we offer a refund or exchange within 14 days of the product’s delivery. However, please note that we only accept returns if the product is in its original condition and packaging, unopened and unused.
Please note that the cost of returning the product is the customer’s responsibility. We recommend using a trackable shipping service to ensure safe delivery.
To return a product, please contact our customer service team via email or phone, and we will guide you through the return process. Please note that we only accept returns that meet the following conditions:
- The product is in its original condition and packaging, unopened and unused.
- The product was delivered to you within the last 14 days.
- The product was not purchased using a promotional code or discount code.
Once we receive the returned product and confirm that it meets the above conditions, we will initiate the refund process. Please note that it may take up to 10 business days for the refund to appear in your account, depending on your payment method.
If you wish to exchange the product, please let us know, and we will guide you through the exchange process.
At Medycart.com.au, we value our customers and strive to provide a satisfactory customer experience. If you have any questions or concerns about our refund and return policy, please contact our customer service team, and we will be happy to assist you.